Return Policy

At LYYMVALL, we aim to provide every customer with a transparent, smooth, and hassle-free return and exchange process.

This Return & Refund Policy applies to all qualifying purchases made directly on lyymvall.com.

1. 30-Day Return Period

Customers have up to 30 days from the date of package delivery to request a return for eligible products.

Before returning any lip balm items, please reach out to our customer care team at service@lyymvall.com.

Our team will review your application, confirm eligibility, and provide complete return guidelines along with the correct warehouse return address. Please do not mail back products without prior authorization, as unauthorized shipments may be rejected or delayed.

2. Criteria for Returns

Unless an item arrives broken, defective, or incorrect, returned lip balm products should satisfy the following standards:

• Unopened, unused, and in clean, original condition
• Free from customer-induced damage, scratches, or missing seals
• Intact with original protective caps, boxes, and bundle sets included
• Securely packaged to prevent melting or leaking during return shipping

A valid proof of purchase, such as your order confirmation number, is required for return verification.

3. Unboxed or Examined Items

Opening the outer packaging for initial inspection does not disqualify your return rights. However, for personal hygiene and safety reasons, preference-based returns on lip balms must remain unused and unapplied. If a returned item shows significant signs of application, hygiene seal removal, or product contamination, partial deductions or refusal of refund may apply under relevant consumer regulations.

4. Non-Returnable Goods

Certain items cannot be accepted for preference-based returns, including:

• Customized or engraved lip care gift items
• Digital gift cards or promotional vouchers
• Clearance items marked as final sale
• Products heavily damaged due to improper storage, extreme heat exposure, or customer misuse

5. Damaged, Defective, or Wrong Deliveries

Please check your LYYMVALL lip care package promptly upon arrival to ensure everything is intact and correct.

If your order arrives melted, leaking, damaged, or incorrect, please notify us immediately with:

• Your order confirmation ID
• Clear photos or video depicting the product damage or defect
• Pictures of the outer shipping box and inner bubble packaging
• A photo of the logistics parcel label

6. Return Freight Charges

For personal preference returns (such as selecting the wrong flavor, tint, or simple change of mind), the buyer is responsible for return postage fees. Conversely, if your product arrives defective, damaged, or incorrectly fulfilled due to our error, LYYMVALL will cover the return shipping costs or arrange a free replacement.

7. Return Routing & Packaging Requirements

Designated return warehouse locations depend on product availability and shipping logistics. Please do not send returned items to our corporate office address without authorization. Detailed return address information will be sent upon return approval. Customers must pack returned lip balms securely using protective bubble wraps to ensure items arrive intact.

8. Item Inspection & Refund Approval

Once your return parcel arrives at our facility, our quality control team will inspect the item. Upon approval, your refund will be issued back to your original payment card. Please note that banks may require a few business days to process and reflect the funds in your balance.

9. Product Exchanges & Order Cancellations

Direct product exchanges depend on current warehouse stock. If an item is out of stock, we recommend returning the original item for a refund and placing a new order. If you need to cancel an order, email us immediately; however, order cancellation cannot be guaranteed once fulfillment has started.

10. Contact Details

If you have any questions regarding returns, refunds, or parcel issues, please reach out to our customer care team: