Shipping Policy

At LYYMVALL, we are devoted to ensuring a seamless, trustworthy shipping experience from the moment your checkout is completed until your lip care order is safely delivered to your hands.

Our store features a range of nourishing lip balms, tinted lip cares, hydrating lip treatments, and organic lip balms. To safeguard product freshness and prevent melting, leaking, or outer packaging damage, all items are carefully wrapped with temperature-insulating and protective cushioning materials prior to dispatch.

Order Processing Time

Orders are usually prepared and packed within 1–3 business days after your payment has been confirmed (Monday through Friday, excluding public holidays).

Please keep in mind that handling time is separate from actual transit time. During promotional events, holiday periods, inventory restocking, or unforeseen delays, order fulfillment may take slightly longer.

Once your package leaves our facility, an automated shipping confirmation email with tracking credentials will be sent to your registered contact email.

Estimated Shipping Timelines

Standard international shipping generally takes approximately:

7–20 business days post-dispatch

This estimate does not include the initial 1–3 business days required for order packaging. Delivery schedules may vary based on recipient location, postal carrier speed, customs clearance times, or severe weather conditions. All quoted times should be viewed as estimates rather than guaranteed arrival dates.

Shipping Options and Rates

Shipping methods and exact delivery charges are calculated automatically and displayed at checkout based on package weight, volume, and destination address. Any applicable free shipping offers will be shown prior to payment completion.

Packaging & Product Protection

Because lip balms and skincare items require clean and secure packaging, we utilize bubble wraps, sealed protective layers, and sturdy outer cartons to protect your products from impacts, extreme temperatures, or deformation during transport.

We recommend checking your package upon arrival and storing your lip balms in a cool, dry place away from direct sunlight.

Package Tracking

As soon as your shipment is dispatched, a unique tracking code and status link will be emailed to you. Please allow 24–48 hours for logistics carriers to update their online tracking systems after the label is generated.

Accuracy of Delivery Information

Customers are responsible for providing correct and complete address details at checkout. If you spot an error in your address, please reach out to us right away. Although we attempt to modify address details before fulfillment, updates cannot be guaranteed once an order enters dispatch. Additional shipping fees may be required to re-deliver packages returned due to invalid addresses.

Customs, Tariffs and Taxes

International orders may be subject to local customs checks, import duties, VAT, or administration fees imposed by destination customs authorities. Unless stated otherwise during checkout, all import charges remain the sole responsibility of the customer.

Damaged or Incorrect Items Received

In the unlikely event that your lip balm arrives damaged, melted, or incorrect due to transit handling, please reach out to our support team as soon as possible.

To speed up the review process, please include:

• Your order reference number
• Clear photos showing the damaged or incorrect lip balm product
• Photos of the protective packaging and outer delivery box
• A photo of the shipping label on the package

Please keep all affected products and original packaging until our customer team completes the claim review for a free replacement or refund.

Separate Parcel Shipments

To maintain product quality or manage regional stock availability, orders containing multiple lip balm sets or promotional bundles may be split into separate shipments. Each parcel will receive its own tracking link without any additional shipping costs.

Contact Information

If you have any questions regarding order delivery, tracking updates, or shipping claims, please contact our support desk: