Warranty & Guarantee

Our Quality Promise

At LYYMVALL, we are dedicated to providing high-quality lip care products crafted with pure ingredient standards, outstanding moisturizing performance, and rigorous safety controls.

Every batch of our lip balms and hydrating treatments is thoroughly inspected prior to shipment. If your order arrives damaged, defective, or experiences a eligible product fault within the coverage period, our support team is fully prepared to provide a quick and satisfactory resolution.

90-Day Quality Guarantee

Products purchased through lyymvall.com are protected by a 90-day limited quality guarantee starting from your package delivery date.

This policy covers verified product flaws or packaging defects under regular daily lip care application. Depending on the evaluation, available solutions include:

• A brand-new product replacement
• Equivalent store credit
• A full or partial refund where suitable

What Is Covered

Our limited guarantee applies to issues such as:

• Product & Packaging Defect: Dispensing mechanism failures, broken caps, or formula irregularities that affect normal usage.
• Formula Integrity Issues: Unexpected separation, texture anomalies, or melting prior to opening under normal storage conditions.
• Transit Damage: Items arriving crushed, leaked, unsealed, or compromised during shipping.

Guarantee Exclusions

The quality guarantee does not cover damages resulting from:

• Extreme heat exposure, direct sunlight storage, or user negligence (e.g., leaving lip balm in hot vehicles)
• Improper handling, intentional alteration, or usage inconsistent with lip care directions
• Personal ingredient sensitivities or preference changes regarding tint, scent, or flavor
• Normal product depletion from routine everyday application
• Claims submitted after the expiration of the 90-day coverage timeframe

Minor variations in natural essential oil aromas, subtle batch tint shades, or organic ingredient colors are natural features of botanical lip care and are not considered defects.

How to File a Quality Claim

If your item presents a valid defect, please contact our support team immediately at service@lyymvall.com.

To help us process your claim quickly, please provide:

• Your order confirmation number
• Your full name and order email address
• A detailed explanation of the issue encountered
• Clear photos or a brief video demonstrating the product defect
• Photos of the shipping container and parcel label if reporting transit damage

Our customer service team usually reviews requests and responds within 24–48 business hours.

Lip Care Product Storage Guidelines

To maintain the optimal texture and quality of your LYYMVALL lip balms:

• Store products in a cool, dry location away from direct sunlight and high temperatures.
• Ensure caps and lids are tightly closed after every application to preserve freshness.
• Avoid twisting up excess balm stick length during use to prevent breakage.
• Apply only to clean lips and use within the recommended timeframe after opening.

Contact Us

For questions regarding lip balm care, guarantee terms, or pending claims, please reach out to our support staff: